Dear BitVenus Users,
Thank you for your trust in BitVenus. Responding to market trends, we have listed a range of popular perpetual contracts recently. This development has also attracted many new users to our trading platform.
During this period, we have noticed some concerns and discussions in the market regarding the risk control restrictions applied to certain user accounts. In this regard, BitVenus would like to make an official statement:
Regarding Risk Control Restrictions: The affected users have been subject to risk control bans due to violations of platform operational norms. This has necessitated additional time for investigation and verification during the withdrawal process. We assure you that the user funds, transactions, and withdrawal functionalities of the BitVenus platform are operating normally and have not been adversely affected.
Platform Trading Rules and Order: To maintain the principles of fair trading and order on the platform, we strongly encourage users to adhere to our trading rules. For detailed rules, please refer to: https://bitvenus.zendesk.com/hc/en-001/articles/12618424222233
We are committed to providing all users with a fair, transparent, and secure trading environment.
Handling of Affected Accounts: We apologize to the users affected by the risk control measures and have appropriately differentiated and handled the portions related to violations and principal amounts. The withdrawal capabilities for these accounts have now been restored to normal.
Future Commitments: Inspired by recent events, we are enhancing our user experience and refining risk control procedures. We pledge to offer a transparent and secure trading platform, with upcoming disclosures of our POR information and exciting new products and activities. Stay tuned!
Thank you for your understanding and support.