I haven't received the SMS code

If you encounter a situation where you cannot receive the SMS verification code when logging into your account, you can try the following methods to resolve it:

1. Check if the area code is correct.

2. Check if the phone is currently able to receive messages and if the signal is stable.

3. If the phone has not been turned off for a long time, try restarting it and see if you receive the verification code.

4. If you have a dual SIM phone, try swapping the two cards.

5. Check if your inbox is full and delete some messages.

6. Check if there is any SMS blocking software installed on the phone.

7. Frequent attempts to verify may cause sending to fail. It is recommended to try again in 2 hours.

8. If none of the above methods work, you may need to unbind and reset your phone number. You will need to prepare the email address associated with your account, a valid ID, and a video for identity verification. The platform will complete the review within 1 hour, so please ensure your contact information is up to date. If you reset your phone number, please note that you will not be able to withdraw for 24 hours after the reset.

9. If you still cannot receive the verification code after trying the above methods, please contact the online customer service for assistance.

BVOX Team